I had the pleasure yesterday of attending a class over at Villanova with Gene Marks, author and NY Times columnist, and Dave Yunghans from Constant Contact regarding best practices with email marketing, along with some small business trends for 2011. I found their class to be very useful and informative. If you’re in the market for some training in this area, I highly recommend attending one of Dave’s sessions. His local Phila. metro schedule is here, and the class I attended was FREE:

www.constantcontact.com/local/philadelphiametro/index.jsp

And if you need a guru for customer response software, GoldMine, Act!, Zoho, Microsoft CRM, Quickbooks, Crysal Reports, Heat and more, check out Gene Marks of the Marks Group:

www.marksgroup.net/index.html